Cheap Watches4u Policy

Here at cheap watches4u we appreciate that when buying products through the internet you need assurance that you are purchasing both from a reputable company, that you'll receive the products that you bought and that you are covered if there are any problems or issues with the products.

As such, all items we send out are sent by recorded signed for delivery so there can be no confusion as to whether the goods have been delivered and so that you can monitor their progress.

We also have a flexible returns policy, if you find that the watch is not quite how you expected, we can accept a cancellation of the order (within a set time period) and once we have the items back as specified below, we can offer you either an alternative model or refund (subject to terms & conditions).

Cancelling your Order

If you wish to cancel an order you are welcome to return them to us within a reasonable amount of time, preferably 5 working days from the day that you receive the goods. Items will only be accepted if they are:

If you do wish to return an item back to us, you will need to contact us by email first. Once we receive your email, we will reply back to you, giving you clear instructions on how to get the item sent back to us. Any decisions regarding whether a refund is given, will be made by the Customer Services Manager and as such we will need to know in advance that you wish to return an item. Where appropriate, the cost of any items found to be damaged in transit, not in correct working order or missing from an order, (if not replaced like for like,) will be refunded to you within 20 working days of us receiving the items back.

You will be liable for the return costs of delivery and a full refund for the goods will be made to you within 20 days of cancellation.

*This complies with the new European Directive on distance selling which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000.

Faulty items received?

We would ask you to check every item that you receive from us within a reasonable amount of time, preferably within 5 days of receiving your goods. You must let us know as soon as you become aware of a fault with your purchased product. We will be more than happy to exchange any faulty items that you may receive from us within a reasonable amount of time, preferably within 20 days of receiving the goods. In the unlikely event that you do happen to receive a faulty item, then please contact us as soon as possible and we will arrange for the items to be sent back for exchange or refund.

Please email Customer Services if any problems are found with your new purchase.

Incorrect item received?

Due to the sheer number of items that we send out each and every week, (around 3500 watches!) from time to time it is unfortunately inevitable that a wrong item will be sent or sent to the wrong address. In the unlikely event that this happens, please contact us as soon as you are aware and we will endeavour to swap the incorrect product that you received with the correct product you ordered as soon as possible.

Please email Customer Services if you have been sent the wrong item or items are missing from your order.

Stock Levels

Unlike a lot of online retailers we ourselves are not drop shippers. We actually hold the stock and send the products out ourselves from one of our different warehouses. As a general rule, if you see the item on our website, then we will usually have it in stock. Although because of the different venues we sell on, it is inevitable from time to time that we run out of stock before we have a chance to update our site and turn the product off.

We do not take back orders and as such if you place an order and we have run out of stock of that particular model, as soon as we are aware of this, we will email you offering you either a full refund or alternative model of similar style and value.

Warranties

When buying from us, you can rest assured in the fact that almost all of the products we sell come complete with a manufacturer's warranty. This will vary in length from 1 to 5 years depending on both the manufacturer and the model type. The warranty type and length is almost always stated with a product in the specifications of each model. If you have any questions regarding warranties, please do not hesitate to contact us.

Manufactures Warranty?

Things typically NOT covered by warranty:

If using the manufacturers' warranty, you will usually need to send the watch to your geographical locations (usually done by country) closest service centre, where upon they will advise and where appropriate, fix the fault. Some warranties however operate differently, so please refer to the warranty booklet that comes with the watch for full instructions.

Returning an Item

As mentioned above, items should be checked AS SOON AS POSSIBLE following receipt of goods, preferably within 5 days of receiving your goods. Claims will not be accepted for damages, shortages or packing errors unless they are reported within a reasonable time frame, approximately 20 days from when you receive them. This also applies when the goods being bought are to be gifts or consequently sold on again; please check all items received from us as soon as possible!

If you change your mind about purchase, please retain your receipt and return it to us with the product as sold within 5 days and If you wish to send an item back to us for any reason you will need to contact us first to make us aware of your intentions. We may also be able to advise you as to whether the product is faulty or whether there is a misunderstanding in the instructions and/or functions of the product. To contact us about an issue with your item/order, please email Customer Services and give us as much information as possible including your name, order number, when the item was received and what the actual problem is.

We try to answer all emails within 2 hours of receiving them, however please remember that we are a business and as such work normal Monday to Friday working hours. If you send an email over the weekend you should receive a reply on Monday but it may not be till slightly later due to the weekend backlog.

Please note that when sending items back to us (for whatever reason), that you are strongly advised to send them by recorded delivery only. Sending by normal post means that there is a potential that the items may be lost in the postal system and there is then no way for you to prove that we received the item back. Any items that you have received that are incorrect or faulty and that we have consequently pledged to exchange; we will endeavour to reimburse your return shipping costs, providing the items are returned to us by an appropriate and relative method, (for UK based customer we suggest 1st Class recorded delivery).